Role OverviewThe Front Desk Agent will manage daily Front Office operations, respond to guest inquiries, and deliver exceptional guest experiences. The role requires strong communication skills, a service-oriented mindset, and the ability to resolve issues efficiently.
What You Will Do
Responsibilities include managing guest requests, handling complaints, maintaining Front Office areas, and collaborating with colleagues and other departments.
Why It Might Be a Fit
The ideal candidate will have a service-oriented mindset, excellent communication skills, and the ability to work independently while collaborating effectively with other departments.
Requirements
- Minimum of 3 years of experience in the hospitality industry
- Excellent English communication skills, both written and verbal
- Good Spanish proficiency is required, and additional languages are a plus
- Familiarity with hotel Property Management Systems (PMS) and computer applications
- Ability to use computers and point-of-sale systems to manage guest information and daily operations
Benefits
- Salary according to position and experience
- Career growth opportunities within a fast-expanding group
- Continuous training through Yurbban Academy
- Paid time off, paid holidays, and your birthday off
- Discounts on national and international stays for you, your family, and friends
- Discounts on wellness and gyms
- Health and retirement benefits according to company policy
]]>