Front Desk Agent (Full Time)

As a Front Desk Agent, you will play a pivotal role in ensuring a seamless guest experience from arrival to departure.

What You Will Do

Key responsibilities include welcoming guests, managing reservations, addressing guest inquiries, and processing payments.

Why It Might Be a Fit

The ideal candidate will have a warm and professional demeanor, excellent communication skills, and the ability to work in a fast-paced environment.

Requirements

• Warm Welcome: Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Room Assignment: Skillfully assign rooms based on room location, rates, preferences, and Marriott Reward Member status to ensure an optimal guest experience.
• Check-ins and Check-outs: Ensure smooth and accurate check-in and check-out procedures, providing efficient and friendly service.
• Guest Inquiries: Respond knowledgeably to guest questions about hotel services, local attractions, events, and entertainment options, offering helpful recommendations.
• Reservation Management: Handle future and same-day reservations, accommodating walk-ins with professionalism and attention to detail.
• Financial Transactions: Process payments and manage charges accurately, handling all cash transactions with integrity.
• Safety & Security: Assist guests with using safety deposit boxes, ensuring the confidentiality and security of their belongings.
• Documentation: Complete all Front Desk reports accurately and maintain proper documentation.
• Issue Resolution: Address guest concerns promptly, resolving issues in a timely manner to ensure guest satisfaction.

Benefits

• Health, Dental, and Vision Coverage
• 401(k) with Company Match
• Exclusive Discounts
• Career Growth