Front Desk Agent/Guest Services Representative

The role involves providing exceptional guest experiences, interacting with guests, and ensuring a positive experience for all guests. The job requires a champion for the hotel brand, knowledge of the local community, and the ability to multitask and adapt to daily functions.

What You Will Do

Responsibilities include checking-in and checking-out guests, greeting and registering guests, answering inquiries, and making reservations. The role also involves computing bills, collecting payments, and making change.

Why It Might Be a Fit

The ideal candidate is someone who loves interacting with people, providing exceptional guest experiences, and striving to exceed expectations. The role requires exceptional interpersonal skills, the ability to communicate effectively, and a focus on guest satisfaction.

Requirements

• Be a champion for the hotel brand with training and certifications
• Know your community, make recommendations for entertainment, dining, etc.
• Interact with both internal and external guests with a pleasant, professional, and approachable demeanor
• Check-in and check-out guests while contributing to overall positive experience upon arrival and departure
• Greet, register, and assign rooms to guests in a friendly and warm manner
• Issue room key and escort instructions to Bell Person or directly to guest, as appropriate, without announcing room numbers
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
• Keep record of room availability and guest's accounts
• Make, confirm, and cancel reservations for guests
• Compute bill, collect payment, and makes change for guests
• Post charges such as room, food, liquor, or telephone by hand or machine, as appropriate
• Date-stamp, sort, and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax, and switchboard
• Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies
• If functioning in a Lead Capacity:
• Take responsibility for assigned employees in the absence of the Supervisor
• Assign work and ensure proper performance of assigned employees
• Make restaurant, transportation, or entertainment reservations for guests, as needed
• Deposit guest's valuables in hotel safe or safe-deposit box, as needed
• Order complimentary flowers or champagne for special guests
• Other duties as assigned

Benefits

• Paid vacation
• Paid training
• Supplemental health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Discounted room nights when traveling in our family of hotels