Role OverviewThis role is at the Grand Hyatt Scottsdale Resort, a luxury property. The primary role is as a Host at the Front Desk, with expectations to participate in all areas of Front Office, including Telephone Operator and Grand Club responsibilities. Comprehensive training will be provided.
What You Will Do
Assist guests with the registration process, account settlements, communication of hotel services and promotions, provide information about local attractions and restaurants, and answer guest phone calls. The role is designed to ensure a seamless guest experience.
Why It Might Be a Fit
This role requires a true desire to satisfy others in a fast-paced environment, refined verbal communication skills, and the ability to stand for long periods. Previous luxury hotel experience is preferred. The position offers a starting rate of $18.50 plus 20% commission on upsells, and includes benefits such as medical, dental, and vision insurance, retirement savings plan, and tuition/wellness reimbursement.
Requirements
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal communication skills
- Ability to stand for long periods
- Must be able to work a flexible schedule, including mornings, afternoons, evenings and weekends & holidays
- Proficient in basic computer skills
- Ability to work in a fast-paced environment with moderate lifting
- Ability to stand and lift up to 30 lbs
Benefits
- Opportunities to work around the world with Hyatt Hotels and Resorts
- Discounted & Complimentary Hotel Room Nights
- Free employee meals in our employee dining hall
- Free covered parking
- Medical Dental and Vision Insurance (Full-time colleagues)
- Retirement savings plan
- Excellent training and professional development
- Tuition/Wellness reimbursement, up to $1,000 a year
- Employee Stock Purchase plan
- Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
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