Front Desk Agent

Crescent Hotels & Resorts
Redwood City, CA
Category Customer Service
Job Description
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

  • Greet guests and complete the registration process
  • Assist guests with check-out
  • Demonstrate a thorough knowledge of hotel information
  • Use up-selling techniques to promote hotel services and facilities
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Benefits

  • 401k Matching
  • Retirement Plan
  • Tuition Reimbursement
  • Relocation Assistance
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