Front Desk Agent

Peregrine Hospitality
Tuscaloosa, AL
Category Hospitality
Job Description
As a Front Desk Agent, you will be the first point of contact for guests, ensuring a positive and memorable stay by managing check-ins and check-outs, handling cashiering duties, and attending to guests' needs with prompt and personalized service.

Requirements

  • Greet and welcome guests upon arrival
  • Register guests into the computer system, verifying reservation details and processing payments
  • Handle cash and balance the cash drawer, maintaining accurate financial records
  • Provide guests with information about hotel facilities and local attractions
  • Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment
  • Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction
  • Maintain extensive knowledge of the hotel’s services, facilities, and the local area
  • Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards
  • Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue
  • Work cohesively with the team, supporting management and collaborating professionally with co-workers
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