Front Desk Agent

Crescent Hotels & Resorts
New Orleans, LA
Category Customer Service
Job Description
Front Desk Agent position at Crescent Hotels & Resorts, responsible for greeting and registering guests, checking guests out, and providing excellent customer service.

Requirements

  • Greet guests and complete the registration process
  • Assist guests with check-out
  • Demonstrate thorough knowledge of hotel information
  • Use up-selling techniques to promote hotel services and facilities
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Benefits

  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you
  • Discounts with our Crescent managed properties in North America for you & your family members
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