Front Desk Agent

Crescent Hotels & Resorts
Fort Worth, TX
Category Customer Service
Job Description
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel to deliver outstanding guest service and financial profitability.

Requirements

  • Greet guests and complete the registration process
  • Assist guests with check-out
  • Demonstrate a thorough knowledge of hotel information
  • Use up-selling techniques to promote hotel services
  • Respond to guest inquiries and requests
  • Field guest complaints and resolve issues
  • Receive, input, retrieve and relay messages to guests
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