Role OverviewFront Desk Agents are responsible for greeting and registering guests, providing outstanding customer service, and settling guest accounts. They work in a hotel environment, registering guests, making and modifying reservations, and handling various tasks to ensure a smooth guest experience.
What You Will Do
Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. You will also handle requests for information, mail, and messages, and answer guest inquiries about hotel services and facilities.
Why It Might Be a Fit
To be successful in this role, you must possess a positive and upbeat personality, be able to multi-task, and demonstrate excellent customer service skills. You should also be able to work well in stressful, high-pressure situations and be effective in handling problems in the workplace.
Requirements
- High School diploma or equivalent required
- College course work in related field helpful
- Experience in a hotel or a related field preferred
- Ability to multi-task, be detail-oriented, and problem solve
- Ability to convey information and ideas clearly
- Ability to work with and understand financial information and data
- Ability to use logic to define problems and deal with abstract variables
- Operational knowledge of Microsoft Office suite
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays
Benefits
- Paid holidays
- PTO (vacation time)
- Healthcare
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays
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