Role OverviewThe Front Desk Agent will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. They will play a key role in creating a positive and welcoming experience for our guests.
What You Will Do
Anticipate guests' needs, respond promptly, and acknowledge all guests. Resolve guest complaints to over-the-moon satisfaction. Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions.
Why It Might Be a Fit
Must be able to work in a fast-paced environment with urgency and empathy. Outstanding coordination and multi-tasking abilities. Ability to deal effectively and interact well with guests, vendors, and team members.
Requirements
- Must be a United States citizen or possess a valid work permit.
- Must be able to read, write, and speak English. Fluency in other languages is beneficial.
- Must be able to accurately follow instructions, both verbally and written.
- Ability to work a flexible schedule that may include evenings, weekends, and holidays.
- Must be able to work in a fast-paced environment with urgency and empathy.
- Outstanding coordination and multi-tasking abilities.
- Professional in appearance and demeanor.
- Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
- Must have general computer skills including Microsoft Office and Google Suite.
- Must have the ability to deal effectively and interact well with guests, vendors, and team members.
- Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
- Ability to calculate figures and amounts using basic math.
Benefits
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