Role OverviewFairfield Inn & Suites is seeking a positive, friendly Front Desk Agent to provide exceptional service to hotel guests. The role involves assisting with check-in and check-out processes, issuing room keys, and processing payments.
What You Will Do
Monitor and maintain knowledge of hotel operations and activities. Take reservations and answer questions via phone, email, and in-person. Build rapport with guests and identify their needs through friendly conversation. Describe the features and amenities of guest rooms. Ensure compliance with health and quality standards.
Why It Might Be a Fit
Candidates should have a friendly and outgoing personality and familiarity with hospitality industry standards. Proficiency in English is required; knowledge of other languages is a plus. Computer literacy and a customer-focused orientation are essential. The role requires the ability to lift 30 pounds.
Requirements
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
Benefits
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