Front Desk Agent

This Front Desk Agent role at Hotel Don Fernando de Taos, a Hilton property managed by Shaner Hotels, is an on-site position in Taos, NM. The role involves providing superior guest services and ensuring guest satisfaction in a hotel environment.

What You Will Do

Process all check-ins and check-outs according to established hotel requirements, handle guest complaints, and adhere to payment and cash handling policies. Generate daily reports, resolve room status discrepancies with Housekeeping, and provide information and services to guests and visitors.

Why It Might Be a Fit

This role requires a high school diploma or equivalent and at least one year of customer service experience, with hotel experience preferred. Candidates should have strong communication skills and computer experience, with bilingual English/Spanish a plus. The position offers a flexible schedule including weekends and holidays.

Requirements

• High school graduate or equivalent
• Minimum one year customer service experience
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
• Computer experience preferred
• Bilingual English/Spanish a plus
• Knowledge of local activities and attractions appropriate for clientele