Role OverviewCapital Vacations is seeking a highly motivated and customer-focused individual to join their team as a Front Desk Agent. The role involves ensuring exceptional customer service experience for guests, providing a warm and welcoming environment, and addressing guest needs.
What You Will Do
Responsibilities include checking guests in/out, collecting balances, posting room charges, making reservations, and responding to online reviews. The role also involves answering guest questions, making courtesy calls, and coordinating with other departments.
Why It Might Be a Fit
The ideal candidate will have excellent customer service skills, computer skills, attention to detail, and the ability to work under pressure. Prior experience in a hospitality or customer service role is preferred.
Requirements
- High School Diploma/GED
- Prior experience in a hospitality or customer service role
- Computer skills
- Attention to detail
- Excellent customer service skills
- Ability to work under pressure
Benefits
- Competitive Salary
- Paid Time Off and Paid Holidays
- Career Growth
- Medical/Dental with employer contribution
- Voluntary Life Insurance, Disability, and Aflac Insurance
- Company-paid life insurance and long-term disability
- 401 (k) retirement plan
- Travel Perks to Resort Locations
- Company Perks Program
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