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Front Desk Agent
MCR
Miami, FL
Category
Human Resources
Apply for Job
Job Description
The Front Desk Agent is responsible for ensuring all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
Requirements
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Benefits
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
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