Front Desk Agent

Requirements

• Acquire and maintain current knowledge of the client’s community documents, policies, and procedures.
• Enter all resident packages into the system promptly and store them in the designated package room.
• Ensure life safety systems are operational and functioning; take corrective action as necessary to ensure the safety of the building, residents, guests, and staff.
• Monitor the surveillance system at all times.
• Manage resident relationships to promote resident retention and maintain a high level of customer service, including timely resolution of resident concerns, coordination of special services, and conducting formal and informal inspections.
• Supervise and oversee projects performed by shift supervisors.
• Set and uphold the highest standards of performance and instill these standards in staff through direct oversight and follow-up to ensure service quality.
• Respond to phone calls and correspondence in a timely and professional manner.
• Encourage staff to act professionally and comply with company safety standards.
• Ensure all documents are accurately updated and uploaded into management support systems.
• Ensure violations and work orders are processed regularly and in accordance with established procedures.
• Conduct regular rounds of the property to ensure safety procedures and rules are followed by staff, residents, guests, and vendors/contractors.
• Prepare detailed reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, or unusual occurrences.

Benefits

• Health insurance
• Retirement plan
• Paid time off