Front Desk Agent

Human Resources
Santa Ana, CA
Category Customer Service
Job Description
As a Front Desk Agent at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport, you will be responsible for welcoming guests, registering hotel guests, and providing information about the hotel and its amenities. You will also be responsible for resolving guest complaints and providing professional service to gain high levels of guest confidence and satisfaction.

Requirements

  • Guest service or customer service experience desired
  • Excellent customer service/communication skills
  • Attention to detail
  • Ability to solve problems and remain calm in emergency situations
]]>