Front Desk Associate

Host Hotels & Resorts
Boston, MA
Category Customer Service
Job Description
Role Overview

Join our team as a Front Desk Associate and become a part of a vibrant hospitality environment where your talents in customer service and guest relations will shine.

What You Will Do

Warmly greet and welcome guests, check guests in and out, address guest inquiries, and maintain the cleanliness and organization of the lobby area.

Why It Might Be a Fit

Previous experience in guest services or hotel management is preferred, with strong customer service skills and excellent phone etiquette.

Requirements

  • Previous experience in guest services or hotel management
  • Strong customer service skills
  • Excellent phone etiquette and communication skills
  • Ability to speak multiple languages (Bilingual/Multilingual)
  • Proficient in managing guest relations effectively and efficiently
  • Familiarity with front desk operations and hotel procedures

Benefits

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
  • Cell phone reimbursement
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