Front Desk Clerk

The Front Desk Clerk is responsible for accommodating hotel patrons by registering and assigning rooms to guests, securing method of payment, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest's accounts, making and confirming reservations, and presenting statements to guests.

What You Will Do

Computes bill, posts charges, collects payment, and makes change for guests. Reconciles daily paperwork. Makes and confirms reservations. Provides attentive, cheerful, courteous and professional service to all customers.

Why It Might Be a Fit

Must have knowledge of principles and processes for providing customer service including needs assessment techniques, quality service standards, and customer satisfaction evaluation techniques. Must be able to communicate effectively both orally and in writing. Must be able to maintain an effective working relationship with supervisory personnel, coworkers and the general public.

Requirements

• High School diploma or equivalent required
• One year of experience working in the Hospitality industry preferred