Role OverviewFront Desk Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for engaging conversation and has a direct impact on creating a memorable guest experience.
What You Will Do
Greet and thank guests, perform guest check-in and checkout procedures, post charges to guest accounts, collect payment, make and confirm reservations, answer phones, and direct calls to personnel.
Why It Might Be a Fit
The ideal candidate will be professional and pleasant in challenging situations, take responsibility for guest satisfaction, and be skilled at multitasking in a fast-paced environment.
Requirements
- Diploma in Hospitality/Tourism Management or a relevant field
- Ability to speak a second language fluently
- Good working knowledge of Reserve/Opera software
- Excellent proficiency with Microsoft Suite applications
- Refined verbal and written communication skills
- Ability to work a flexible schedule
- Physically agile
- Excellent time management and organizational skills
- Excellent problem-solving skills
- Well-groomed, professional appearance
Benefits
- Free room nights
- Discounted and Friends & Family Room Rates
- Medical, Dental, and Vision Insurance
- 401K with company match
- Free Parking
- Generous Paid Time Off
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Discounts at various retailers
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