Role OverviewFront Desk Lead will own the client experience, run the booking calendar, drive rebooking and retention, sell memberships, and build relationships with clients. This role grows with the individual, with increasing responsibilities and rewards over time.
What You Will Do
Run the booking calendar, drive rebooking and retention, sell memberships, and build relationships with clients. Responsibilities include greeting every client and dog by name, recommending add-ons, and making clients feel valued.
Why It Might Be a Fit
Ideal candidate has 2+ years of front desk experience, sales confidence, and a love for dogs. They should be comfortable with booking software and client messaging platforms, and have professional written communication skills.
Requirements
- 2+ years running a front desk
- Comfortable with booking software and client messaging platforms
- Sales confidence
- Ability to know numbers without being asked
- Professional, warm written communication
- Love for dogs
Benefits
- $19–$20/hr base
- Up to $900/month in performance bonuses
- Pay progression: FD I → FD II → FD III
- 30/60/90 structured onboarding
- PTO
- Team bonuses
- Profit-share eligibility after 6 months
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