Front Desk Manager

MCR
New York, NY
Category Operations
Job Description
The Front Desk Manager will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members.

Requirements

  • High school diploma or equivalent
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
  • Previous Front Office management experience is required
  • Excellent verbal and written English communication skills, second language helpful
  • Ability to access, retrieve, and leverage information from the hotel PMS system
  • Ability to multitask and prioritize
  • Excellent problem solving and creative thinking skills
  • Ability to maintain the confidentiality of information
  • Strong leadership and communication skills
  • An aptitude for self-motivation
  • A can-do attitude and a hands-on approach
  • Strong computer skills
  • A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
  • Effective listening skills to understand and clarify concerns from team members and guests

Benefits

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
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