Role OverviewJoin our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere. You will oversee the daily operations of the front desk, ensuring efficient and smooth processes, and train, mentor, and motivate front desk staff to deliver outstanding service.
What You Will Do
Key responsibilities include handling guest inquiries, concerns, and complaints in a professional and timely manner, coordinating with other departments to ensure seamless guest experiences, and implementing and enforcing hotel policies and procedures to ensure compliance and guest satisfaction.
Why It Might Be a Fit
We are looking for a dynamic and customer-focused individual with a passion for hospitality who can manage and lead each discipline of the department independently, manage according to employment and Innkeeper laws of the jurisdiction, and communicate effectively with the public and other Team Members.
Requirements
- 2 years prior departmental management experience in front office or related disciplines
- Time management and negotiation skills
- Ability to manage and lead each discipline of the department independently
- Ability to manage according to employment and Innkeeper laws of the jurisdiction
- Prior cash handling experience necessary
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
]]>