Front Desk/Member Services Representative

Troon
Scottsdale, AZ
Job Description
The Front Desk / Member Services Representative serves as the first point of contact for members and guests, providing exceptional service and support while ensuring accurate records, smooth daily operations, and a welcoming club environment.

Requirements

  • Greet and assist members and guests in a friendly, professional manner
  • Assist members with account-related needs
  • Answer incoming calls and direct inquiries to the appropriate departments
  • Maintain accurate club records
  • Assist the Membership Director with administrative tasks
  • Support new member orientation
  • Record daily event attendance counts in spreadsheets
  • Manage charge lists and name tags for events
  • Create and distribute flyers for club events
  • Manage mailbox kiosks and assist members as needed
  • Stock and deep clean the Desert Pavilion area
  • Ensure event spaces are properly set up
  • Manage TV screens and binders for advertising and promotional purposes
  • Take photos at club events as needed
  • Handle packages occasionally, up to 50 pounds
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