Front Desk Receptionist

National Vision Inc.
Green Bay, WI
Category Retail
Job Description
As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner, keeping organized patient records, and providing prompt, courteous service to customers. America's Best is part of National Vision, one of the largest optical retailers in the United States.

Requirements

  • Ensures high quality customer service while following all safety protocols.
  • Ensures a smooth flow of customers through the store.
  • Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
  • Processes and understands managed care plans while obtaining document information from the insurance company as needed.
  • Provides customers basic and accurate information.
  • Schedules and confirms appointments, follow-up visits and classes.
  • Files all patient records daily and pulls patient files for the next day's appointments.
  • Checks order status and notifies customers when orders are in or of any delays.
  • Keeps reception area tidy and presentable with all necessary materials.
  • Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
  • Participates in regularly scheduled mandatory communication meetings.

Benefits

  • Health & Dental Insurance
  • 401k Retirement Savings
  • Flex Spending Account
  • Generous Paid Time Off & Company Holidays
  • Parental Leave
  • Employee Eyewear Discount
  • Overtime pay when applicable
]]>