Front Desk Receptionist

Hallie Q. Brown Community Center is hiring a Front Desk Receptionist to provide warm, attentive, and professional hospitality to everyone who walks through their doors or reaches out by phone or email, while also providing reliable administrative support that keeps daily operations running smoothly.

What You Will Do

Serve as the first point of contact for all visitors, members, and callers, direct and orient visitors, answer and screen incoming phone calls and emails, manage the reception area, waiting space, and meeting room schedules, and provide day-to-day administrative support.

Why It Might Be a Fit

The ideal candidate will have a demonstrated interest in the human services nonprofit sector, experience in customer service, hospitality, reception, or administrative support, and excellent organizational skills with the ability to take initiative on smaller tasks and multitask in a busy environment.

Requirements

• High school diploma or GED is required; Associate's degree or coursework in a related field is desired but not required.
• Experience in customer service, hospitality, reception, or administrative support is preferred.
• A demonstrated interest in the human services nonprofit sector; experience in a community-based or nonprofit organization is a plus.
• Rondo area knowledge and willingness to learn Hallie Q. Brown's history and community is desired.
• The ability to provide exceptional customer service to people of all backgrounds and socioeconomic conditions.
• Genuine empathy for people in need, balanced with the ability to be firm, clear, and kind when necessary.
• Excellent organizational skills with the ability to take initiative on smaller tasks and multitask in a busy environment.
• Strong written and verbal communication skills.
• A willingness and ability to learn new systems, tasks, and procedures quickly.
• Basic-to-intermediate MS Office skills.
• The ability to work independently, establish priorities, and follow through on commitments.
• Knowledge of and experience working with diverse groups of people.
• Strong skills in conflict management and de-escalation.
• The ability to maintain confidentiality and use good judgment in recognizing the scope of authority.
• The ability to remain calm, patient, and kind under pressure.
• A valid driver’s license, access to reliable transportation, and the ability to meet Hallie Q. Brown’s driving record requirements.

Benefits

• Generous Paid Time Off (PTO), plus 11 paid holidays per year.
• Medical, dental, and vision insurance for employees insurance available for their families.
• Health Savings Account (HSA) available to pair with a High Deductible Health Plan.
• Employer-paid basic life insurance with the option for additional coverage paid by the employees.
• Accidental Death and Dismemberment (AD&D) and long-term disability insurance.
• Retirement plan with automatic enrollment at 5% and a 5% employer match and immediate vesting, plus up to a 10% employer contribution after one year of service.
• Discounted tuition for Bachelor’s, Master’s, and Doctorate programs at St. Mary’s University.
• Professional development opportunities at St. Mary’s University.
• Access to advancement (internships, job placement, field practice) at St. Mary’s University.