Front Desk Representative Dermatology Chestnut Hill/Needham/Boston

Beth Israel Lahey Health
Boston, MA
Category Customer Service
Job Description
Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication.

Requirements

  • Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
  • Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers.
  • Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.
]]>