Front Desk Representative

The Front Desk Representative facilitates the flow of patient information across the continuum of care, including data collection of insurance demographics when a patient arrives at the practice site. Performs duties necessary to ensure patients are scheduled, checked in, and checked out an accurate and timely manner.

What You Will Do

Collects and verifies demographic, Insurance and Financial information, enters information into Electronic Medical Record (EMR), assists patients with Phreesia tablets and medical forms, collects co-pays, co-insurances, deductibles and past due balances, and performs daily reconciliation of all money collected.

Why It Might Be a Fit

Must have excellent written and oral communication skills, including exceptional customer service, and be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.

Requirements

• High School Diploma, or equivalent
• Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook)
• Excellent written and oral communication skills, including exceptional customer service
• Ability to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public
• Ability to work individually as well as within a team
• Ability to accurately collect and maintain money
• Ability to follow both verbal and written instructions
• Ability to work a flexible schedule
• Ability to respond with patience and understanding during stressful conditions related to patient health and emergent situations
• Ability to multi-task and prioritize
• Extreme attention to detail
• Strong organization skills
• Ability to problem solve and use reasoning
• Ability to meet predefined quality standards
• Professional attitude and appearance at all time

Benefits

• Flexible schedule
• Opportunity to work in a team environment
• Opportunity to provide excellent customer service
• Opportunity to work in a fast-paced environment
• Opportunity to learn and grow in a healthcare setting