Role OverviewThe Front Desk Specialist will serve as the front-of-the-house liaison to facilitate an exceptional guest experience. This individual will serve as the primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes.
What You Will Do
The Front Desk Specialist will run, review, and print reports to complete daily assignments, support the Marketing face-to-face team during the check-in process, and assume the position of a technical and service expert regarding the business center and resort Wi-Fi access.
Why It Might Be a Fit
The ideal candidate is expected to instill confidence, trust, and respect in those around them, encourage success, and build relationships.
Requirements
- High School Diploma or GED equivalent
- Minimum of one year of Customer Service experience
- Resort/hotel Front office experience preferred
- Knowledge of the Microsoft Office Suite
- Able to acquire a clear understanding of timeshare ware applications
- Basic knowledge of hardware and peripheral devices
- Ability to establish and maintain effective working relationships with co-workers and leaders
- Strong problem-solving skills
- Strong organizational skills
- Excellent verbal and written communication skills
Benefits
- Excellent Company Culture
- Comprehensive Benefits: Medical, Dental, Vision & Prescription
- EAP - Employee Assistance Program
- 401K with Company Match
- PTO
- Heavily Discounted Hospitality Stays & the Company Perks Website
- Tuition Assistance
- Growth Opportunities & Stability
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