Role OverviewThe Front Desk Supervisor is responsible for supervising front office staff on a daily basis to ensure consistency in Crowne Plaza standards and guest satisfaction.
What You Will Do
Support the Crowne Plaza hallmark and service standards, make a daily reservation count, use suggestive selling techniques, register incoming guests, and perform other front office duties.
Why It Might Be a Fit
The ideal candidate will have excellent written and verbal communication skills, strong organizational skills, and experience in hospitality with knowledge of hotel Property Management Systems.
Requirements
- HS Diploma or equivalent
- 5 or more years of experience in hospitality
- Familiar with basic math and cash handling procedures
- Computer skills in Word, Excel, and Outlook
- Knowledge of hotel Property Management System including OPERA or similar system
- Positive and professional attitude at all times
- Knowledge of the greater Louisville Area
- Ability to work with all levels of management
- Ability to meet deadlines in a fast-paced environment
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