Role OverviewThe Front Desk Supervisor is responsible for supervising front office staff to ensure consistency in Crowne Plaza standards and guest satisfaction. The role involves supporting the Crowne Plaza hallmark and service standards, making daily reservation counts, and using suggestive selling techniques to upgrade room types and promote other services.
What You Will Do
The Front Desk Supervisor will perform responsibilities such as registering incoming guests, staying up to date on room rates and packages, and handling complaints. They will also plan, schedule, and organize front office activities, supervise and train front office personnel, and perform other duties as required.
Why It Might Be a Fit
The ideal candidate will have excellent written and verbal communication skills, strong organizational skills, and strong attention to detail. They will also have experience in hospitality, knowledge of hotel Property Management Systems, and the ability to work with all levels of management.
Requirements
- HS Diploma or equivalent
- 5 or more years of experience in hospitality
- Familiarity with basic math and cash handling procedures
- Computer skills in Word, Excel, and Outlook
- Knowledge of hotel Property Management System (OPERA or similar system)
- Positive and professional attitude
- Knowledge of the greater Louisville Area
- Ability to work with all levels of management
- Ability to meet deadlines in a fast-paced environment
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