Role OverviewThe Front Desk Supervisor will provide exceptional service to guests, assist in providing leadership to the front desk team, and ensure smooth day-to-day operations. They will be the first point of contact for guests and create a memorable first impression.
What You Will Do
The Front Desk Supervisor will interact with team members, maintain departmental and hotel policies, and ensure guest satisfaction. They will also maintain confidentiality of guest information and follow proper protocol to secure and protect hotel data.
Why It Might Be a Fit
The ideal candidate will have a calm, organized approach, a sense of heartfelt care, and a strong ability to communicate effectively. They will also be able to understand, speak, read, and write in basic English and demonstrate ability to compute basic arithmetic.
Requirements
- High school diploma or equivalent
- Minimum of one year supervisory experience in a high volume setting
- Previous hospitality experience in a Four Diamond quality organization
- Ability to understand, speak, read, and write in basic English
- Ability to effectively communicate and provide directions in a clear, concise, and professional manner
- Ability to compute basic arithmetic
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