Role OverviewThe Front Desk Supervisor provides dynamic leadership for the Front Desk, Housekeeping, and Engineering teams, driving exceptional resort standards, seamless daily operations, and an unforgettable owner experience. Through strong leadership, teamwork, and a passion for continuous improvement, this role inspires excellence and ensures every stay exceeds expectations.
What You Will Do
Lead the Front Desk, Housekeeping, and Engineering teams to maintain all units and public areas to VI Resorts by Westgate standards of cleanliness and quality. Partner with the General Manager to foster positive owner relationships and ensure smooth resort operations. Provide support to the General Manager as needed, including assuming their duties in their absence.
Why It Might Be a Fit
Previous supervisory experience is a plus. Two to five years of customer service experience. High School Diploma required. College degree or equivalent work experience, preferred.
Requirements
- Previous supervisory experience
- Two to five years of customer service experience
- High School Diploma
- College degree or equivalent work experience
- Valid driver’s license
- Experience with Microsoft Office products
- Written and verbal communication in English
- Detail-oriented with effective communication and interpersonal skills
- Ability to adapt to various tasks, perform effectively under pressure, and meet deadlines consistently
- Ability to work independently with minimal supervision
- Good judgment when dealing with owners and staff members
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
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