Role OverviewJoin the team at Cascade Hotel Kansas City, a Marriott Tribute Portfolio Hotel, as a Front Desk Supervisor. This role plays a key part in supporting daily front desk operations, developing associates, resolving guest concerns, and ensuring consistent service standards across every shift.
What You Will Do
Supervise daily Front Desk operations, provide hands-on leadership and support to the Front Office team, and ensure efficient, accurate, and welcoming service throughout the guest experience.
Why It Might Be a Fit
If you are passionate about hospitality, leadership, and creating memorable guest experiences, this role may be a good fit for you.
Requirements
- High school diploma or equivalent
- Previous Front Office or hotel supervisory experience
- Strong guest service and conflict resolution skills
- Strong communication, organizational, and time management skills
- Ability to lead, coach, and motivate associates
- Ability to multitask and make sound decisions in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Proficiency with hotel property management systems and basic computer applications
Benefits
- Medical, dental, and vision insurance
- Life insurance and voluntary benefits
- Paid Time Off (PTO)
- 401(k) retirement plan
- Marriott Associate Room Rate Program
- Employee recognition programs
- Career growth and development opportunities
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