Front Desk Supervisor

Hotel Portofino Complex
Any Location, CA
Category Customer Service
Job Description
Role Overview

The Front Desk Supervisor will be responsible for providing a naturally friendly, helpful, and responsive level of service to all guests from arrival to departure. The role involves assisting in developing new-hires by leading by example and assisting managers with the training process.

What You Will Do

Assist in developing new-hires, provide exceptional service to guests, and make concise decisions even under pressure.

Why It Might Be a Fit

The ideal candidate will have passion to deliver exemplary service and hospitality, excellent verbal and written communication skills, and outstanding rapport and relationship building skills.

Requirements

  • Passion to deliver exemplary service and hospitality
  • Excellent verbal and written communication skills
  • Great leadership skills
  • Excellent problem-solving skills
  • Outstanding rapport and relationship building skills
  • Ability to listen and react quickly to residents' and guests' requests in a genuine manner
  • Be organized, proactive, productive, and self-motivated showing a positive attitude

Benefits

  • Complimentary Meals
  • Medical, Dental, Vision, 401K, Life Insurance
  • Discount Rates in our Noble House Hotels and Resorts Portfolio
  • Career Development Opportunities
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