Role OverviewThe Front Desk Supervisor is responsible for promoting exceptional customer service practices, continuously improving membership retention, and maintaining the facility with club-walkthroughs and inventory management. They will also oversee and maintain the Front Desk schedule, and assist with coaching and developing Fitness Consultants.
What You Will Do
The Supervisor will answer the telephone before the second ring, schedule, cancel or reschedule personal training appointments, and maintain solid product knowledge and awareness of all product information, merchandise and services. They will also accurately and efficiently complete all sales transactions, and personally conduct daily club walk throughs to ensure building assets are promptly and safely maintained.
Why It Might Be a Fit
The ideal candidate will have a strong focus on the customer/client, great communication skills, enthusiasm, and a 'Can-do' attitude. They will also have a forward-thinking mentality, and be solution-oriented.
Requirements
- High School diploma or equivalent
- Related industry experience preferred (i.e. retail, hospitality, leisure, fitness, etc.)
- Great communication skills
- Enthusiasm is a must, we will teach the skills needed to succeed
- Strong interpersonal skills and ability to collaborate with team
- Positive and enthusiastic
- Has a 'Can-do' attitude and is solution-oriented
- Forward-thinking mentality
Benefits
- Free Gym membership
- Tiered Health Benefits: Medical, Dental & Vision
- PTO & Paid Holidays
- 401k
- Discounts on personal training, apparel, shake bar & Edge Kids
- Team builders, Leadership and Development training
- Company paid Life insurance ($25k), and Long-Term Disability (LTD) and Employee Assistance Program (EAP)
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