Front Desk Supervisor

Requirements

• Supervise front desk staff, providing training and support as needed.
• Ensure guest satisfaction through prompt and courteous service.
• Handle escalated guest concerns and resolve conflicts effectively.
• Manage scheduling and staffing to meet operational needs.
• Oversee accurate check-ins, check-outs, and reservation processes.
• Maintain front desk records and financial transactions with precision.
• Assist in implementing new procedures and technology to improve efficiency.
• Coordinate with housekeeping and maintenance to address guest needs.
• Monitor lobby appearance and ensure it meets brand standards.
• Promote a positive team environment and lead by example.