Front Office - Guest Service Agent

Human Resources

Any Location, HI

Category Customer Service

Job Description

Front Office Guest Service Agent position at Koa Kea Resort on Poipu Beach, providing exceptional service and hospitality to hotel guests.

Requirements

Knowledge of the English language to effectively communicate with guests, associates, and vendors.
Knowledge of all hotel departments and functions.
Good mathematical and basic computer skills.
Ability to accurately use various Microsoft Office and PMS software.
Ability to actively listen to others.
Ability to learn quickly and work in fast paced position with constant guest interaction.
Ability to multi-task.
Ability to stand for extended periods of time.
Ability to lift, push and pull a minimum of 20 pounds.
Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing and handling of materials.
Ability to remain calm under pressure and resolve issues with professionalism.
Willingness to work evenings, weekends, and holidays based on business needs.
Ability to be a team player.

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