Role OverviewThe Front Desk Agent’s primary role is to provide a high-level guest experience, ensuring personalized service is offered to every guest.
What You Will Do
Process all guest check-ins, check-outs, room assignments, and room change or late check-out requests, secure payment, and verify and/or adjust billing for guests.
Why It Might Be a Fit
Must have excellent oral and written communications skills, ability to input and access information in the property management system/computers/point of sales system, and ability to type proficiently.
Requirements
- High School Diploma or GED
- 2 years of customer service experience, preferably in the hospitality industry
- Basic computer and math skills
- Professional telephone etiquette and office skills
- Excellent oral and written communications skills
- Fluency in English with preferred experience in a foreign language
- Ability to input and access information in the property management system/computers/point of sales system
- Ability to type proficiently
- Ability to suggestively sale
- Ability to analyze and solve problems
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- 401(k) or retirement plan
- Life insurance
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