Front Office Agent

Hyatt
Charlotte, NC
Category Customer Service
Job Description
Role Overview

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.

What You Will Do

Process forms of payment, respond to guest inquiries, and be the face of Hyatt as a Front Office Associate.

Why It Might Be a Fit

A true desire to satisfy the needs of others in a fast-paced environment, refined verbal and written communication skills, and ability to stand for long periods of time are required.

Requirements

  • A true desire to satisfy the needs of others in a fast-paced environment
  • Refined verbal and written communication skills
  • Ability to stand for long periods of time
  • Previous Customer Service or Hotel experience is preferred

Benefits

  • Free room nights
  • Discounted and Friends & Family Room Rates
  • Medical, Prescription, Dental, and Vision Insurance
  • 401K with company match
  • Paid Vacation, sick days, new child leave, and personal day
  • Paid Family Bonding Time and Adoption Assistance
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
  • Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more
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