Front Office Agent

As a Front Office Agent at Miraval Austin Resort and Spa, you will be responsible for the guest registration process, departure process, and communication of hotel services and promotions. You will assist in all aspects of the guest arrival and departure experience, including luggage assistance, valet parking, and property tours. This role requires refined verbal and written communication skills, ability to stand for long periods, and schedule flexibility to include weekends and holidays.

What You Will Do

Your main day-to-day responsibilities will include processing forms of payment, responding to guest inquiries, and providing exceptional customer service to create a memorable guest experience.

Why It Might Be a Fit

This role is ideal for individuals who have a true desire to satisfy the needs of others in a fast-paced environment, are able to stand for long periods, and have schedule flexibility to include weekends and holidays.

Requirements

• Refined verbal and written communication skills
• Ability to stand for long periods
• Schedule flexibility to include weekends and holidays
• Previous Hospitality experience preferred but not required
• Valid Driver's License
• Ability to lift, push, pull moderate weight up to 75 lbs

Benefits

• iAm Days
• Up to $1000 in Wellbeing or Tuition Reimbursement
• Discounted and Complimentary Hyatt Hotel nights
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• Generous Paid Time Off program
• Paid Family Bonding Time and Adoption Assistance
• Complimentary daily colleague meals
• Employee Stock Purchase Plan
• Access to resort facilities including spa services, programs, hiking trails and fitness center