Role OverviewAs a Front Office Agent, you will be the face of our guest experience, providing a warm and welcoming first impression, and leave a lasting impression for our guests to return again and again! You will be responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.
What You Will Do
Your duties may include processing forms of payment and responding to guest inquires. You will have the opportunity to upsell and participate in incentives.
Why It Might Be a Fit
We are looking for a colleague who has a true desire to satisfy the needs of others in a fast-paced environment, with refined verbal and written communication skills, and the ability to stand for long periods of time.
Requirements
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Availability to work an overnight shift as needed
- Must be able to work a flexible schedule of AM or PM shifts, holidays, and weekends
Benefits
- Medical, after 30 days of employment
- Vision Insurance
- Dental Insurance
- 401(k) & Retirement Savings Plan (RSP)
- Basic Life Insurance
- Short Term Disability Insurance
- New Child Leave & Adoption Assistance
- Paid Time Off
- Paid Holidays
- Sick Days
- Compassionate Leave
- Jury Duty Leave
- Employee Assistance Program
- Free Uniforms and Cleaning of your Uniform
- Free parking
- Discounted Rooms at any participating Hyatt location
- Up to 12 complimentary rooms at any participating Hyatt location
- Free colleague meals during shift
- Hyatt Colleague discount program
- Tuition Reimbursement
- ORCA Pass subsidy
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