Role OverviewHyatt Regency Miami is seeking a Front Office Agent to manage guest registration and communication of hotel services. This role is the face of the hotel, directly impacting the guest experience in a fast-paced environment. The hotel is located in downtown Miami near Brickell, offering proximity to the Miami Riverwalk, Bayfront Park, and the port of Miami.
What You Will Do
Process guest registrations and check-ins, communicate hotel services and promotions, handle forms of payment, and respond to guest inquiries. Engage in casual conversation with guests to create a welcoming experience.
Why It Might Be a Fit
Ideal for candidates with a true desire to satisfy others in a fast-paced environment, refined communication skills, and the ability to stand for long periods. Must be flexible with AM/PM shifts, holidays, and weekends. Benefits include tuition reimbursement, free room nights, medical/dental/vision insurance, 401K with company match, paid vacation, and employee stock purchase plan.
Requirements
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Must be able to work a flexible schedule, AM or PM shifts, holidays, and weekends
Benefits
- Free room nights
- Discounted and Friends & Family Room Rates
- Medical insurance
- Prescription insurance
- Dental insurance
- Vision insurance
- 401K with company match
- Paid Vacation
- Paid sick days
- Paid new child leave
- Paid personal day
- Paid Family Bonding Time
- Adoption Assistance
- Tuition Reimbursement
- Free colleague meals during shift
- Employee Stock Purchase Plan
- Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more
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