Front Office Agent

Peregrine Hospitality
Any Location, FL
Category Hospitality
Job Description
The Front Office Agent serves as the face of the hotel, delivering exceptional guest service from arrival to departure. This role is responsible for managing check-ins and check-outs, handling reservations, answering guest inquiries, and resolving issues promptly to ensure a positive and memorable guest experience.

Requirements

  • Greet and welcome guests in a friendly, professional manner
  • Check guests in and out efficiently using the property management system
  • Manage room reservations, cancellations, and modifications
  • Answer phones, emails, and in-person inquiries accurately and courteously
  • Handle guest concerns and complaints with empathy and professionalism
  • Process payments, room charges, and authorizations accurately
  • Communicate with housekeeping and maintenance to ensure room readiness
  • Maintain a clean, organized, and professional front desk area
  • Follow hotel policies, procedures, and security standards
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