Role OverviewAs a Front Office Associate, you will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. You will act as a key pillar of our clinic team, helping people rediscover all the emotions of sound.
What You Will Do
Manage the customer intake process, support clinical operations, drive store performance through effective schedule management, perform effective schedule management, coordinate and confirm appointments, drive customer appointments to support store performance, and engage in marketing efforts.
Why It Might Be a Fit
You will be a good fit for this role if you have 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role, are comfortable handling both inbound and outbound calls, and have experience with appointment setting and customer database management.
Requirements
- High school diploma or equivalent
- 2+ years of administrative experience in a professional setting
- 2+ years in a direct customer support role
- 2+ years of experience with appointment setting and customer database management
- Proficiency in Microsoft Office and Windows
Benefits
- Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits
- Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave
- Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP)
- Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms
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