Role OverviewJoin Miracle-Ear as a Front Office Assistant, where you'll manage the customer journey, support store administration and operations, and contribute to the retail sales process. As a passionate and driven individual, you'll be committed to making a difference every day by helping people rediscover all the emotions of sound.
What You Will Do
Responsibilities include managing the customer journey, supporting the customer intake process, performing effective schedule management, driving customer appointments, and supporting store administration and operations.
Why It Might Be a Fit
We're looking for individuals with administrative, reception, or customer service backgrounds, preferably with experience working in a healthcare setting. You should be comfortable handling inbound & outbound calls, motivated to help drive sales goals, and proficient in Microsoft Office and Windows.
Requirements
- High school diploma or equivalent
- Administrative, reception, or customer service background
- Experience working in a healthcare setting is preferred
- 2+ years of administrative experience in a professional setting
- 2+ years in a direct customer support role
- 2+ years of experience with appointment setting and customer database management
- Comfortable handling inbound & outbound calls
- Motivated to help drive sales goals
- Proficiency in Microsoft Office and Windows
Benefits
- $18.50/hour
- Monthly bonus opportunity
- Work-life balance
- Hours are M-F, 8:30am-5pm
- Continuous training, development & support
- Health Insurance – Medical, Dental, Vision
- Life insurance
- Health Savings Account
- 401K with employer match
- Paid Time Off
- Paid Holidays
- Volunteer Time Off
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