Front Office Concierge (Part Time)

Human Resources Team

Any Location, HI

Category Customer Service

Job Description

We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive.

Requirements

Provide service or assist guests with arranging transportation, including flight reservations, booking recreational activities, dining reservations or with any other guest request.
Charge guest accounts for services or recreational activities purchased.
Provide personalized service to new & returning guests to ensure a flawless experience.
Remain calm and courteous with demanding or difficult guests.
Resolve guest concerns or problems in a courteous and timely manner.
Must be warm and friendly at all times, greeting guest and personalizing their service using a professional manner (No Gum chewing, leaning, sitting and/or sluggish demeanor).
Notify supervisor of possible elevated problems with guests.
Knowledgeable of resort facilities, restaurant, events, and property.
Be able to receive and respond to guest by phone, e-mail, etc.
Familiar with guest’s history to provide personalized service or attention.
Store, package and label monthly paper work in green box.
Organize concierge shelf to keep boxes, flyers, etc. off floor and doorway.
May assist with tour of the resort.
May transport guests to other areas on resort property.

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