Front Office Coordinator - Riverside, IL

Athletico Physical Therapy
Riverside, IL
Category Administration
Job Description
At Athletico, the Patient Experience Coordinator is responsible for delivering exceptional customer service to patients and physical therapy staff, managing the front-office experience, and ensuring a positive first and last impression. This role supports patient onboarding, insurance verification, and billing, contributing to a smooth and efficient patient journey. They are a key member of the clinic's team, working with physical therapists to optimize care and promote patient well-being.

Requirements

  • High School Diploma or GED
  • Excellent customer service skills
  • Proficient with MS Office, Outlook, and Excel
  • Knowledge of healthcare insurance benefits
  • Experience with requesting and managing customer payments
  • Ability to understand and read medical terminology
  • Physical stamina for office activities

Benefits

  • Medical & Rx, Dental and Vision
  • New for 2025 benefits
  • KinderCare Discount
  • Headspace for Friends/Family
  • HSA, Healthcare FSA, Dependent Care FSA
  • Critical Illness, Accident & Hospital Indemnity Insurance
  • Company Paid Life / AD&D
  • Supplemental Life Insurance
  • Company Paid Short-Term & Long-Term Disability
  • Adoption & Surrogacy Expense Reimbursement
  • Legal & Credit Monitoring
  • Commuter: Pre-Tax Transit & Parking
  • Retirement 401(k)
  • SoFi Financial Wellness Tools & Loan Resources
  • HUSK Fitness Resources & Gym Discounts
  • Home, Auto, and Pet Insurance
  • Employee Assistance Program (EAP)
  • Employee Discount Program
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