Front Office Coordinator

Athletico Physical Therapy
Lincoln, NE
Category Customer Service
Job Description
Role Overview

The Front Office Coordinator ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance.

What You Will Do

Deliver an exceptional front-office experience, accurately complete patient intake and registration, collect time-of-service payments, manage clinic scheduling workflows, and monitor key performance indicators.

Why It Might Be a Fit

This role requires excellent customer service skills, proficiency in electronic medical record systems, and strong understanding of insurance verification processes and financial clearance workflows.

Requirements

  • High School Diploma or GED
  • Excellent customer service skills
  • Proficient with the use of MS Office, Outlook, and Excel
  • Knowledge of healthcare insurance benefits and coverage preferred
  • Experience with requesting and managing customer payments preferred
  • 1-2 years of customer service required
  • 1-2 years of healthcare administration preferred

Benefits

  • Medical & Rx, Dental and Vision
  • HSA, Healthcare FSA, Dependent Care FSA
  • Progyny Fertility Benefit
  • Critical Illness, Accident, & Hospital Indemnity Insurance
  • Company Paid Basic Life / AD&D
  • Supplemental Life Insurance (Employee, Spouse, Child)
  • Company Paid Short-Term & Long-Term Disability
  • Long-Term Disability Buy-Up Option
  • Company Paid Maternity & Parental Leave
  • Adoption & Surrogacy Expense Reimbursement
  • KinderCare Discount
  • Legal & Credit Monitoring
  • 15 days PTO (accruing starts immediately upon hire)
  • 6 Major Holidays off plus 2 floating holidays yearly
  • Additional compensation opportunities on top of base pay
  • Bereavement Time Off & Resources
  • Commuter: Pre-Tax Transit & Parking
  • Retirement 401(k) (for 21+) w/ Per-Pay Company Match
  • SoFi Financial Wellness Tools & Loan Resources
  • HUSK Fitness Resources & Gym Discounts
  • Home, Auto, and Pet Insurance
  • Employee Assistance Program (EAP)
  • Employee Discount Program
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