Front Office Host

Requirements

• Minimum of 2 years in a front office, concierge, or guest relations role within a Forbes-rated luxury hotel or equivalent high-end environment
• Polished presentation, impeccable demeanor, and presence aligned with five-star standards
• Clear, articulate, and thoughtful communication with both guests and colleagues
• Comfortable and strategic in offering room upgrades and personalized enhancements
• Familiarity with property management systems (e.g., Opera, Reserve, Colleague Advantage), Microsoft Office Suite, and point-of-sale systems
• Innate ability to anticipate guest needs and respond with empathy and elegance
• Graceful and composed during peak check-in times and challenging guest scenarios
• Open availability including evenings, weekends, and holidays

Benefits

• Health Insurance Eligibility: Available after 30 days of employment
• 401(k) Eligibility: Available after 30 days of employment
• 401(k) Matching Contribution: Eligible after 1 year of employment (limited match)
• Monthly Fitness Membership Reimbursement: Available up to a specified limit
• Qualified Parking & Transportation Tax Exemption: Subject to eligibility
• Paid Time Off & Holidays: Provided according to company policy
• Discounted Colleague Rate Room Nights: Available based on room availability
• Complimentary Room Nights: Offered based on availability
• Complimentary Meals: Available in the colleague dining room
• On-Site Bike Rack: Provided for colleague use