Front Office Host

Hyatt
Chicago, IL
Category Hospitality
Job Description
Join Park Hyatt Chicago as a Front Office Host and create lasting impressions, meaningful connections, and moments of quiet luxury for our guests. As a refined ambassador and trusted guide, you will welcome guests with a sense of calm and confidence, managing arrivals and departures with grace and providing personalized support at every turn.

Requirements

  • Luxury Experience: Minimum of 2 years in a front office, concierge, or guest relations role within a Forbes-rated luxury hotel or equivalent high-end environment
  • Polished Presentation: Impeccable demeanor, and presence aligned with five-star standards
  • Communication Mastery: Clear, articulate, and thoughtful communication with both guests and colleagues
  • Upselling Confidence: Comfortable and strategic in offering room upgrades and personalized enhancements
  • Technical Proficiency: Familiarity with property management systems (e.g., Opera, Reserve, Colleague Advantage), Microsoft Office Suite, and point-of-sale systems
  • Service Intuition: Innate ability to anticipate guest needs and respond with empathy and elegance
  • Calm Under Pressure: Graceful and composed during peak check-in times and challenging guest scenarios
  • Schedule Flexibility: Open availability including evenings, weekends, and holidays

Benefits

  • Health Insurance Eligibility: Available after 30 days of employment.
  • 401(k) Eligibility: Available after 30 days of employment.
  • 401(k) Matching Contribution: Eligible after 1 year of employment (limited match).
  • Monthly Fitness Membership Reimbursement: Available up to a specified limit.
  • Qualified Parking & Transportation Tax Exemption: Subject to eligibility.
  • Paid Time Off & Holidays: Provided according to company policy.
  • Discounted Colleague Rate Room Nights: Available based on room availability.
  • Complimentary Room Nights: Offered based on availability.
  • Complimentary Meals: Available in the colleague dining room.
  • On-Site Bike Rack: Provided for colleague use.
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